Migration Guide

With Dropbox acquiring several key assets from Secomba GmbH i.L., Boxcryptor will be discontinued and we will cease our service. All users and customers will be able to continue using the service until the end of their contractual term. To migrate away from Boxcryptor, you will have to decrypt all your files to keep access to them.

Decrypting your files is easy: You can simply copy and paste all files within the Boxcryptor drive to a secure location using CTRL+C on the source files and CTRL+V in the target directory. Alternatively, you can use the Explorer's or Finder's context menu entries for that.

When everything is decrypted, you can then delete all encrypted source files.

Tip: Decrypt in Batches

If you have many files to migrate and would run into low disk space issues doing so, you might want to decrypt and delete the corresponding source files in batches.

Tip: Export your Keys

If you are concerned that you might lose access to files encrypted by Boxcryptor you currently do not have physical access, we strongly recommend downloading the latest client software and exporting your keys as described below. This way, even after your account has been deleted or the Boxcryptor service is shut down, you will be able to decrypt any files later on.

Export Your Keys

It is possible to export your keys, which are stored on our servers, into a local key file. This key file can be used in combination with a local account, which does not require any connection to our servers. Even if our service would be interrupted for a long time or will completely shut down, you would always be able to use Boxcryptor to access your files which have been encrypted.

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You can export your keys when you sign in to your account on our website:

1. Navigate to My Account.
2. Scroll down to the Advanced section and click on Export keys.
3. You can use your keys as a local account with Boxcryptor.

Local Account

The local account's purpose is to serve as a backup way to your files even if the Boxcryptor servers are not reachable. It achieves this by managing your keys locally in your own key file.

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How to Open an Existing Key File on Windows

1. Click the three dots menu on the sign in screen.
2. Click on Open key file.
3. Select your existing key file.
4. Enter your password to sign into Boxcryptor.

How to Open an Existing Key File on macOS v2 (Default)

1. Start Boxcryptor.
2. Click on the three dots in the upper right corner of the Sign In window.
3. Choose Local account.
4. Choose I want to use a local account.
5. Select your existing key file.
6. Enter your password to sign in.

How to Open an Existing Key File on macOS v3 (File Provider)

1. Double-click your key file to open it with Boxcryptor.
2. Enter your password to sign in.

How to Open an Existing Key File on Android or iOS

1. Send the key file to your device, for example via email or AirDrop.
2. Select the key file and send it to the Boxcryptor app.
3. Enter your password to sign in to Boxcryptor.

Migration for Organizations

• Administrators are able to export the keys of all users by clicking on each user and selecting EXPORT KEYS in the User Management.
• Self-service key export for users is not allowed by default. This restriction can be lifted by enabling the Allow Key Export policy here.
• If Master Key is enabled, the key export of an administrator account will include all keys of all users with an active Master Key. This enables overall access to all of the organization's files.